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Press ReleasesFreeBalance Opens Support Centre in Europe to Enhance Global Customer Service New Pristina office to provide enhanced customer service and support to Africa, Asia, and Europe Pristina, Kosovo (October 26, 2007) - FreeBalance, a global provider of software solutions for public financial management (PFM), today announced the opening of a new office and support center in Pristina, Kosovo, to deliver enhanced services and support to government customers in Africa, Asia, and Europe. FreeBalance customers in Afghanistan, Mongolia, Sierra Leone, Southern Sudan, and Timor-Leste will benefit from more favourable and accessible support hours, and the availability of a team of domain and technical experts."We have worked closely with the Government of Kosovo to ensure a successful FreeBalance implementation", said Manuel Schiappa Pietra, President & CEO of FreeBalance. "Kosovo provides us with the ideal geographical location to support customers in Africa, Asia, and Europe. We look forward to the opportunity to provide a new level of service for our customers as we work together in support of public financial management projects around the world". Government customers in Kosovo and Afghanistan will have immediate access to enhanced first and second line support through the Pristina support center. Enhanced support will also be rolled out to other FreeBalance customers, including Mongolia, Sierra Leone, Southern Sudan, and Timor-Leste. Access to the Kosovo support center (08:00-17:00 GMT+01:00) enhances FreeBalance customer service options, including the 24 hours a day, 7 days a week online Customer Portal, customized onsite Help Desks, and extended service hour options in Ottawa, Canada. The Kosovo Financial Management Information System (KFMIS) was implemented in 2000 with FreeBalance Accountability Suite software. The KFMIS is a multi-lingual system (English, Albanian, and Serbian) that supports the budget process and the timely processing of government payroll for over 70,000 civil servants. The KFMIS records, manages and reports on all budget, commitment, expenditure and treasury management functions. The initial project was subsequently expanded from the central government level to all 30 municipalities. All budget organizations and major revenue agencies in Kosovo are now connected to the KFMIS. The Ministry of Finance and Economy in Kosovo is a member of the FreeBalance International Steering Committee. About FreeBalance FreeBalance is a global provider of software solutions for public financial management (PFM). PFM is an essential part of the international development process. FreeBalance solutions support government modernization, fiscal decentralization, and public finance reform. Founded in 1984, FreeBalance is headquartered in Ottawa, Canada with offices in Europe and the Americas. ### |
