As a Support Specialist - Functional you will have the opportunity to contribute to our on-going success by delivering quality and timely services during and post implementation of our products to our customers for all project deployments.
Main Responsibilities:
Analyze customer issues and requirements and facilitate solutions
Analyze business requirements and tailor software solution using FreeBalance software
Learn and understand clients’ environment and assist with utilizing the product to the full potential
Act as primary functional support contact for the client during deployment and post-implementation needs
Collaboratively develop and deliver functional training to clients
Provide functional input to proposals
Provide feedback to Sales, Product Management and Development on future product requirements based on interaction with clients
Develop new or modify existing custom solutions, including forms and reports
Education and Experience:
University degree in Business Administration, Commerce and Human Resource Management
Knowledge and or background with a solid understanding of Human Resource Management including employee management, recruitment, performance appraisal
Demonstrate previous experience supporting customers for translating business issues and providing solutions by writing specifications for the technical team
Basic knowledge of government and civil service structure and operation
Experience using CRM tools to resolve customer issues
The successful candidate MUST be willing to travel and MUST read, write and speak English fluently.
This is a full-time, permanent employee position based in West Bank.
To apply for this position, please send us an
with your cover letter and resume.
