The Professional Services Consultant works as a team member on our Professional Services team and is responsible for all aspects of implementing FreeBalance Government Accountability Software, using generally accepted accounting principles and standards, Government-wide accounting policies and best practices, extensive product knowledge, and applying technology to government business operations. Key to this position is the ability to transfer knowledge and skill to government staff for capacity building and in assisting the government organization with change management best practices in transitioning to the new financial management processes and software. Serving as a subject matter expert, provide support to other areas within FreeBalance such as input to product enhancements and preparation of bid submissions. This is a full-time, permanent employee position.
Join FreeBalance in helping more nations achieve economic prosperity by enhancing accountability and good governance. This is your opportunity to take it to the next level – and make a world of difference.
Main Responsibilities:
Provide expertise and knowledge of multiple functional areas of expertise, with hands-on experience with FreeBalance products/solutions;
Manage customer expectations and advocate FreeBalance values;
Review and assemble government financial management system legislation, policies, operations and reporting requirements, all of which are necessary input to the business review and reengineering stage;
Conduct business requirements review with the client and prepare requirements analyses and system/configuration design related to required government accounting functions;
Configure and demonstrate the FreeBalance software/solution to the client, illustrating the mapping between the process to the technology;
Develop acceptance test plans and conduct acceptance testing of the configured FreeBalance software/system with the client;
Develop training material and deliver required product and user training courses, including 'Train the Trainer', to meet the client's needs;
Transfer knowledge to the client related to project management, change management and correct use of the FreeBalance products/solution as a 'Super User';
Manage your day-to-day operations aspects of a project and scope, including meeting the project schedules and WBS tasks, and submitting quality deliverables;
Demonstrate strong project management skills including developing project plans and work effort estimates, establishing/meeting financial budgets, utilizing resources effectively, establishing/tracking project progress and accomplishments, and timely project reporting in accordance with established FreeBalance standards;
Evaluate and prepare RFP's and proposals for conformance with sound accounting, reporting and financial management practices, and provide level of effort and definition of the work for bid submissions;
Use effective leadership skills to complete all phases of projects from inception through completion;
Ability to work effectively in a team environment and independently on projects;
Provide input to product management on functional matters and future product requirements based on feedback from the client;
Report progress on all assigned activity and deliverables to the Project Manager;
Work with the Project Manager and team to achieve all milestones in a timely manner and on budget.
Education and Qualifications:
Minimum University degree in Accounting or a related field such as Commerce, Business Administration, Financial Administration and/or financial designation (e.g. CMA, CGA)
3+ years in a customer facing role in the finance, public sector or professional services industry, and/or 3+ years experience in public sector organizations; and
1+ years of financial software implementation experience.
Solid understanding of accounting processes and procedures, particularly in the public sector.
Demonstrated experience in implementing and deploying software applications, gathering and documenting client's requirements, particularly for the development and implementation of software applications.
Strong project management skills and ability to multi-task.
Strong analytical skills and proven ability to identify and resolve problems.
Demonstrated experience working with customers resulting in a positive and ongoing relationship.
Professional demeanor to customer and colleagues
Proven ability to deliver effective training programs.
Required - Outstanding and verbal communications skills in English. (Ability to communicate in Portuguese and/or Tetum is an asset)
Ability to travel internationally and locally on a needs basis
This is a full time permanent position based in East Timor.
To apply for this position, please send us an
with your cover letter and resume.
As a Support Specialist - Technical, you will have the opportunity to contribute to our on-going success by delivering quality and timely technical services during the implementation of our products to our customers for all project deployments. Drawing upon your product/database/solutions expertise, you will also support the Operations and Sales teams by providing proposal support, and serve as a subject matter expert for technical analysis and specification efforts.
If you enjoy working with small professional teams, providing direct support to clients and thrive on solving business and process issues, then FreeBalance is the place for you!
Main Responsibilities:
Analyze business requirements and develop technical requirement specifications
Learn and understand clients’ current technical environment and recommend possible modifications to ensure optimum integration with FreeBalance’s products/solutions
Act as primary technical contact for the client during deployment and post-implementation
Complete technical product installations and upgrades, including database and software installs and system tuning
Collaboratively develop and deliver technical training to clients
Provide technical input to proposals
Provide feedback to Sales, Product Management and Development on technical issues and future product requirements based on interaction with clients
Develop new or modify existing custom solutions, including forms and reports
Education and Experience:
University degree in Computer, Systems Engineering or Software Programming
Knowledge and or background in installing and supporting enterprise software, ability to write ANSI SQL scripts with solid understanding of relational database such as Oracle 10G and/or MS SQL 2005
Solid understanding of J2EE Application and Web Servers such as JBoss, WebSphere, Tomcat/Apache
Experience using CRM tools to resolve customer issues. Basic knowledge of government and civil service structure and operation
Ability to communicate in English and Tetum both written and verbal with the ability to travel internationally
Local national to Timor
New Graduates welcome.
This position is based in Timor Leste.
To apply for this position, please send us an
with your cover letter and resume.
As a Support Specialist - Functional you will have the opportunity to contribute to our on-going success by delivering quality and timely technical services during the implementation of our products to our customers for all project deployments. Drawing upon your product/database/solutions expertise, you will also support the Operations and Sales teams by providing proposal support, and serve as a subject matter expert for technical analysis and specification efforts.
If you enjoy working with small professional teams, providing direct support to clients and thrive on solving business and process issues, then FreeBalance is the place for you!
Main Responsibilities:
Analyze customer issues and requirements and facilitate solutions
Learn and understand clients’ environment and assist with utilizing the product to the full potential
Act as primary functional support contact for the client during deployment and post-implementation needs
Collaboratively develop and deliver functional training to clients
Provide functional input to proposals
Provide feedback to Sales, Product Management and Development on future product requirements based on interaction with clients
Develop new or modify existing custom solutions, including forms and reports
Education and Experience:
University degree in Accounting or a related field such as Commerce, Business Administration, Financial Administration
Knowledge and or background with a solid understanding of cash and accrual concepts and experience using accounting and/or financial management software
Demonstrate previous experience supporting customers for translating business issues and providing solutions by writing specifications for the technical team
Experience using CRM tools to resolve customer issues
Basic knowledge of government and civil service structure and operation
Ability to communicate in English and Tetum both written and verbal
Local national to Timor
New graduates welcomed.
This position is based in Timor Leste.
To apply for this position, please send us an
with your cover letter and resume.
