As a Support Specialist - Technical, you will have the opportunity to contribute to our on-going success by delivering quality and timely technical services during the implementation of our products to our customers for all project deployments. Drawing upon your product/database/solutions expertise, you will also support the Operations and Sales teams by providing proposal support, and serve as a subject matter expert for technical analysis and specification efforts.
If you enjoy working with small professional teams, providing direct support to clients and thrive on solving business and process issues, then FreeBalance is the place for you!
Main Responsibilities:
Analyze business requirements and develop technical requirement specifications
Learn and understand clients’ current technical environment and recommend possible modifications to ensure optimum integration with FreeBalance’s products/solutions
Act as primary technical contact for the client during deployment and post-implementation
Complete technical product installations and upgrades, including database and software installs and system tuning
Collaboratively develop and deliver technical training to clients
Provide technical input to proposals
Provide feedback to Sales, Product Management and Development on technical issues and future product requirements based on interaction with clients
Develop new or modify existing custom solutions, including forms and reports
Education and Experience:
University degree or College diploma in Computer Science, Systems Engineering or Software Programming
5+ years experience providing related skills
1+ years ERP implementation experience in a customer-facing role
Specialized Skills:
Basic knowledge of enterprise hardware systems, networks, application software and database systems
Intermediate skill level of SQL Scripts and reports/form development using one or more of the following tools: Crystal Reports, Oracle Forms, Adobe and Visual Basic
Intermediate skills with relational database concepts & database management systems (Oracle and MS SQL Server)
Intermediate skill level in one or more - IIS, Apache/Tomcat, JBoss
Excellent client management and organizational ability
Required - Outstanding written and verbal communication skills in English
Ability to travel internationally
This position is based in Antigua.
To apply for this position, please send us an
with your cover letter and resume.
As a Support Specialist - Functional you will have the opportunity to contribute to our on-going success by delivering quality and timely services during and post implementation of our products to our customers for all project deployments.
Main Responsibilities:
Analyze customer issues and requirements and facilitate solutions
Analyze business requirements and tailor software solution using FreeBalance software
Learn and understand clients’ environment and assist with utilizing the product to the full potential
Act as primary functional support contact for the client during deployment and post-implementation needs
Collaboratively develop and deliver functional training to clients
Provide functional input to proposals
Provide feedback to Sales, Product Management and Development on future product requirements based on interaction with clients
Develop new or modify existing custom solutions, including forms and reports
Education and Experience:
University degree in Business Administration, Commerce and Human Resource Management
Knowledge and or background with a solid understanding of Human Resource Management including employee management, recruitment, performance appraisal
Demonstrate previous experience supporting customers for translating business issues and providing solutions by writing specifications for the technical team
Basic knowledge of government and civil service structure and operation
Experience using CRM tools to resolve customer issues
Local national to Antigua.
The successful candidate MUST be willing to travel and MUST read, write and speak English fluently.
This position is based in Antigua.
To apply for this position, please send us an
with your cover letter and resume.
