Government 2.0 Use Cases, Part 2
We’re developing additional Government 2.0 use cases that combine ransactions, ocuments and ollaboration to show how back-office Government Resource Planning (GRP) should co-exist with Government 2.0 applications. We started with 5 use cases last week http://www.freebalance.com/blog/?p=706. Here are 5 more:
Use Case: Public Works
Goal in Context: Water and Sewer Maintenance improvement
Primary Actor: Foreman
Scope: Work Order, Complaint and Maintenance Management
Success Scenario:
<T> Project and work order system includes maintenance schedule
<D> Maintenance procedures documented
<D> Maintenance schedule posted on-line
<C> Citizens view the current maintenance schedule
<C> Citizens identify potential water and sewar problems based on observations
<T> Work orders adapted based on observations
<C> Forman reports on accuracy of data, issues with pipes
<T> Maintenance schedule adapted to be more effective
Frequency: Ad-hoc
Use Case: Aid Transparency
Goal in Context: Improved results through aid harmonization
Primary Actor: Donor Country Manager
Scope: Aid harmonization, project and financial management, reporting, monitoring and evaluation
Success Scenario:
<D> Donor has development objectives in developing country
<C> Discussion among donors and government includes projects that relate to donor priorities
<D> Project information details provided in aid management system
<C> Donor agrees to funding scenario
<T> Initial disbursements made in aid management system
<T> Disbursements enter government financial management system
<T> Government expenditures in donor project
<T> Government reports from financial management system to aid management system saving transaction costs
<T> Aid management system displays project status and risk as part of monitoring and evaluation
<T> Donor able to see full extent of project related to objectives to identify good practices
<C> Donor discussion with government about mitigating risk
<T> Additional disbursements made to country system
<C> Development partners provide comments on projects while in progress
<D> Project completion document
<T> Numerous project and financial reports produced
<D> Similar projects in other countries analyzed
<C> Donor and government disccusion on improving results
Frequency: Quarterly
Use Case: Government Performance Management
Goal in Context: Find wasy to improve performance measurements
Primary Actor: Program Manager
Scope: budget and performance management
Success Scenario:
<T> Year-end statuatory reports completed and audited
<T> Performance reports tying output and outcomes completed
<C> Comments and narrative added to performance reports
<D> Performance reports published to transparency portal
<C> Comments added by public and experts in the field
<C> Best ideas captured and presented as survey
<T> New ideas added as outcome and output measurments
Frequency: Annually
Use Case: Vendor Management
Goal in Context: Ensure high quality vendors
Primary Actor: Purchasing agent
Scope: Evaluation and dispute management, tendering
Success Scenario:
<T> Procurement cycle in operation
<C> Acceptence testing of vendor goods and services
<T> Timliness of goods, services and service level agreements stored in procurement system
<C> Complaints about some vendors are received
<D> Vendor contract obligations examined
<C> Complaints results in some vendors being blacklisted
<D> Vendors notified of status change with official letter
<T> Vendor status updated
<C> Vendor dispute mechanism
<T> New procurement cycle
<C> Tender evaluation criteria developed that includes calculation based on vendor quality
<D> Qualified bidders are invited to tendering process
<D> Tenders received by bidders
<T> Vendor quality forms part of tender score
Frequency: On-going, although many governments may evaluate vendors on a scheduled basis
Use Case: Travel & Subsistence
Goal in Context: Efficient transparency in travel costs for senior public servants
Primary Actor: Senior Public Servant
Scope: transparency in expense reporting
Success Scenario:
<T> Civil servant completes expense report
<D> Civil servant attaches receipts
<T> Submission to Civil Service Management software
<D> Receipts checked against government policy
<C> Discussion related to some receipts – clarification received
<T> Payment of receipts made to public servant
<T> Public servant travel data exported to XML format
<D> Document assembled showing senior civil service travel expenses for the year
<T> Data in XML format provided on transparency portal for analysis
<T> XML data mashed up against maps to show expenses by region and foreign expenses
<C> Some travel expenses generate discussion
Frequency: Quarterly
Tags: use cases