Framework for Government 2.0 Engagement
How Can U.S. Federal Agencies Use Social Media to Enhance Civic Participation? Yasmin Fodil and Anna York from the Harvard Kennedy School of Goverment is providing Government 2.0 guidance. The report, How Can U.S. Federal Agencies Use Social Media to Enhance Civic Participation? has applicability beyond the United States. There has been a lot of discussion about leveraging social media for citizen engagement. Most of the lessons learned are presented as anecdotes. This can be very difficult for public servants to make the connection to their context. This work provides some excellent advice beyond the obvious, in particular the Readiness Assessment and Strategy Planner. It provides an excellent overview of the social networking literature.